- How fast can you get here?
-- Usually the same day, sometimes the next business day.
- What kind of computers do you repair?
-- We can help you with any computer that runs Microsoft Windows.
This includes most computers from IBM, Dell, HP, Compaq, Gateway, and other brands.
We can provide only very limited assistance with Macintosh computers.
- What accounting software do you support?
We can provide setup and training for Quickbooks, and we can also assist
you with evaluation of alternate accounting solutions.
- What does Point-Of-Sale mean?
Programs or equipment designed to be used at the point where a sale is
made--usually the front desk or "cash register". At the most basic level, a POS system
includes a computer, a POS program, and usually a cash drawer attached to the computer.
It may also include barcode scanners, touch-screen monitors, receipt printers, magnetic
credit card readers, pole displays, or any other equipment that is used at a reception
desk or in a retail environment.
- If I purchase a complete system, how do I get everything set up and installed?
Purchase a package that includes our Total Service Plan. We will bring the
system out to your location, install it, configure it, and teach you and your staff how to
use it.
- How can your prices be more than $1000 less than other complete systems?
First, the Retail Plus program is the most cost effective solution out on the market. Second, we have a service contract that provides just the right amount
of support at just the right price for small businesses. Service and support contracts for
business software can be incredibly expensive. Our long experience working with businesses
this size has shown us that we can offer unlimited telephone support at a very reasonable
price to small businesse owners because their time is just as valuable as ours.
- How quickly can I get started?
We can deliver a system in 1 to 3 business days. We can set you up with the
most basic cash register functions during the one hour on-site training. While we will take
care of all the stressful details, you will still have some work to do getting your inventory
entered into the system. If you have information from another computer system, we can usually
load it into your new system for a small additional charge.
- What if I need additional training?
With our Total Support Plan, you can schedule training at our office anytime.
Learning a complete computer system with an accounting package is much easier with several
short training sessions spread over time. You don’t need to learn every trick the first week,
with our Total Service Plan you can learn as the need arises.